The difficulties of being a small business.

Posted on: November 19, 2008
19 comments so far (is that a lot?)


My internet service provider hates me (I think) on 12seconds.tv

1) Trying to deal with customer support for the basics to operate… like internet. This is me after more than an hour wait and 6 different people’s help.

  • http://www.waltribeiro.net Walt Ribeiro

    Awww Suk!!! I miss you sooo much. Cheer up :) You're too beautiful to be unhappy. Besides, I'm sure if this video went to 20 seconds you'd be smiling, right? Right?

    Stay well!

  • Ohdoctah

    lol see i told u ATT sucks lol

  • http://twitter.com/sukhjit sukhjit

    TwoWire second level of support doesn't want to help me. Customer TwoWire says I need to buy a new modem.

  • http://filmcomposeratlarge.com Rob Gokee

    You do not look happy. Switch to Verizon;)

  • http://twitter.com/sukhjit sukhjit

    Just got off the phone. They didn't fix my problem! The 2wire technician told me to go buy a new modem. I really don't think that's the solution. Nooo attempt to keep my account / business.

  • http://twitter.com/sukhjit sukhjit

    @waltribeiro My ISP gave up on me.

  • http://twitter.com/sukhjit sukhjit

    Rob! Not happy is right. 1hr plus on the phone and the solution they had for me was go buy an new modem. I was frustrated and they got frustrated with me being frustrated… vicious circle.

    Thanks for virtually hanging out with me thru it!

  • http://twitter.com/sukhjit sukhjit

    Ohdoctah! You know I never doubt you, right!

  • http://www.jjprojects.net jjprojects

    Yes, sounds like you need to change providers. Although, it's always frustrating to deal with those issues I think. You just want it to work so you can get on with things. Being on hold for 30 mins is standard with the provider I use when there's a problem : /

  • Ohdoctah

    You better not Missy! hugz! but watch out for those bundles. comcast is tricky. Steady service but they screw people like everyone else does! =o)

  • http://tedmphoto.blogspot.com ted m

    hi sukhjit, check out http://www.rawbw.com, they're and isp, and clec and have great service.

  • Shane

    Oh how I feel your pain.

    Although I've been with ATT for about 5 years with almost no problems, but am switching to Comcast cause their cheaper.

  • http://twitter.com/sukhjit sukhjit

    Is that right? You're the first person to say Comcast is cheaper! A few people had other recommendations too.. I'll go through my note, there are some in the comments to the blog post too.,

    Hey- BTW thanks for coming and commenting Shane. You are awesome.

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